Privacy Policy

1. Information We Collect

• Name
• Phone number
• Order details (products, delivery status, payment-related info)
• WhatsApp messages and communication history

2. How We Collect Information

We collect information when you place an order with us, contact us via WhatsApp, website, or other communication channels, or interact with our WhatsApp order notifications and support services.

3. Why We Collect Your Data

• Sending login verification codes (OTP) for secure account access.
• Sending order confirmations and delivery updates
• Providing customer support and responding to queries
• Communicating important information related to your orders
• Improving our services and customer experience

4. Data Retention

We retain your personal data only for as long as necessary to fulfill orders, provide support, and comply with legal and business requirements. Once data is no longer required, it is securely deleted.

5. Data Sharing & Selling

We do NOT sell, rent, or trade your personal data to third parties. Your data is shared only with trusted service providers where required to complete services (e.g., messaging infrastructure like WhatsApp Cloud API).

6. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

7. WhatsApp Communication

By messaging us on WhatsApp, you consent to receive messages related to order updates, customer support, and important service notifications. You may opt out anytime by requesting data deletion.

8. Data Deletion Request

You can request deletion of your personal data at any time by emailing us at: care@shabellaa.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

10. Contact Us

For privacy-related questions, contact: care@shabellaa.com